Privacy & Data Policy

Last updated: April 2026

The short version: Feedback is anonymous. We don't collect personal information from diners. Voice audio is transcribed and immediately discarded — we never store recordings. AI processes your text to generate action items, not to identify you. Venue owners only see the feedback, never who left it.

1. Who we are

Scusi Limited (NZBN pending) operates the Scusi feedback platform at scusifeedback.com. We are based in Papamoa, Tauranga, New Zealand. For privacy enquiries, contact us at hello@scusifeedback.com.

2. What information we collect

From diners leaving feedback (you):

Feedback text: Your typed or voice-transcribed answers to the 3 questions in the feedback flow.
AI honesty score: The score and comment generated by AI based on your answers.
Timestamp: When the feedback was submitted.
Venue identifier: Which restaurant the feedback is about.

We do NOT collect:

Your name, email, phone number, or any personally identifying information
Your IP address (not stored or logged)
Your location or GPS data
Cookies or tracking identifiers for feedback submissions
Voice recordings (see Section 4 below)

From venue owners (business customers):

Name, email, phone number, and business address provided during signup
Payment information processed securely by Stripe (we never see or store card numbers)

3. How we use your information

Feedback text is shared with the venue owner as anonymous feedback. They see what you said but never who said it.
AI processing: Your feedback is sent to Anthropic's Claude AI to generate action items for the venue (e.g., "two tables mentioned slow service") and to score the specificity and usefulness of the feedback. The AI does not attempt to identify you.
Aggregation: Feedback may be aggregated across multiple submissions to identify patterns (e.g., "service speed mentioned 5 times this week"). Individual submissions are never attributed to individuals because we don't collect identifying information.

4. Voice input and audio data

We never record, store, or transmit your voice.

All feedback is submitted as typed text through your browser. No audio is recorded or stored.

What we receive is the text transcription only — the same text you would have typed. The audio itself is never stored, transmitted to our servers, or accessible to us in any form.

The speech recognition service is provided by your browser vendor (typically Google for Chrome, Apple for Safari). Their own privacy policies apply to the audio processing. We encourage you to review:

Google Privacy Policy (Chrome speech recognition)
Apple Privacy Policy (Safari speech recognition)

5. AI and third-party processing

We use Anthropic's Claude AI to:

Score feedback for specificity and usefulness (the honesty score you see at the end)
Generate action items for venue owners from feedback text
Produce weekly feedback summaries

Feedback text sent to Anthropic's API is processed under Anthropic's Privacy Policy and data handling terms. Anthropic does not use API inputs to train their models. No personally identifying information is included in API requests because we don't collect any.

6. Data storage and security

Feedback data is stored in Supabase (hosted on AWS in the Sydney, Australia region).
All data is encrypted in transit (TLS) and at rest.
Venue owner accounts are protected by password authentication.
We do not sell, rent, or share your data with third parties for marketing purposes.

7. Anonymity

Diner feedback is anonymous by design, not by policy. We cannot identify who left feedback because we do not collect any identifying information. There is no account, no login, and no tracking associated with feedback submissions.

If you choose to create a Scusi diner account (optional, for XP and discovery features), your account information is kept separate from your feedback submissions and is never shared with venue owners.

8. Your rights under the NZ Privacy Act 2020

The New Zealand Privacy Act 2020 gives you the right to:

Access any personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information

For diner feedback: because we do not collect personal information from diners, there is no personal information to access, correct, or delete. Your feedback is anonymous and cannot be linked to you.

For venue owners: you can request access to, correction of, or deletion of your account information at any time by emailing hello@scusifeedback.com.

9. Information about businesses

Feedback collected through Scusi is information about a business's products and services (food quality, service speed, atmosphere), not personal information about individuals. Under the NZ Privacy Act 2020, information about businesses and their products is not "personal information" and is not subject to the same restrictions.

Venue consent is not required to collect customer opinions about the venue's food, service, or atmosphere. This is consistent with how Google Reviews, TripAdvisor, and other review platforms operate.

10. Children

Scusi is not directed at children under 16. We do not knowingly collect information from children. The feedback flow does not ask for age or any personal details.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will change when we do. For significant changes, we will notify venue owners by email.

12. Contact

For any privacy questions or concerns:

Scusi Limited
Papamoa, Tauranga, New Zealand
hello@scusifeedback.com