30-day free trial — starts when your first customer scans

Most customers don't complain.
They just don't come back.

Scusi captures what they'd tell a friend but never tell you. A QR on your menu. Honest answers in your inbox every Monday.

Start your free trial → Try it yourself
Real feedback from real venues
Honest feedback without lifting a finger.
“I would have spent more money if wait staff asked about drinks more. My beer took 20 minutes to get to the table.”
This customer would have said “lovely thanks” on the way out.
“Staff were too distracted in their own conversations.”
Nobody says this to the manager. But the manager needs to hear it.
“The tables weren't wiped. A long time to be cleared. Left dirty.”
Same customer said the food was delicious.
What makes Scusi different
Not another survey tool.

Private for you. Anonymous for them.

Feedback goes to you, not the internet. Customers are honest because there's no audience and no way to trace it back to them.

Questions that get real answers

Not “rate us 1-5.” Three short questions that extract specific, actionable detail. What did you order? How was it? What would you change?

Boost your Google rating

When someone leaves positive feedback, Scusi prompts them to share it on Google. You catch the negatives privately and amplify the positives publicly.

How it works
Sign up. Get your QR. Done.
1

Sign up in 60 seconds

Create your account and instantly get your unique QR code. Your 30-day free trial doesn't start until your first customer scans — so there's no rush.

2

Get it in front of customers

Add the QR to your next menu reprint, or we'll send you stickers for your menus or cutlery holders — no reprint needed.

3

Hear the honest version

Customers answer 3 quick anonymous questions. You get a short actionable summary every Monday — what's working, what's not, and what to change.

Scusi QR sticker on a cafe menu
What you'll receive
Your Monday morning email.

Every Monday, Scusi sends you a summary of what your customers actually thought. One complaint is noise. The same complaint three weeks running is a signal. Scusi tracks the difference.

scusi
Your weekly update
The Golden Fork · Week ending 2 June
8
this week · 19 over 4 weeks
↑ 5 more than last week
Trend: improving
This week's headline
Drink service has been flagged 3 of the last 4 weeks. Food feedback is consistently positive — customers are loving the new menu.
Recurring themes (4 weeks)
🔁 Drink wait times mentioned 3 of 4 weeks
🔁 Side dish variety flagged 3 of 4 weeks
🔁 William praised by name — 4th time this month
In their words
“Beautiful flavours and exactly what I was hoping for.”
“Would have spent more if drinks came faster.”
One thing to consider
Drink service keeps coming up. Is the bar understaffed during peak hours, or is it a process issue? Worth watching a Friday night service from the floor.

This is a real example based on actual Scusi data. Your email will look just like this.

$9.99/month
+ GST · 30-day free trial starts on first scan · cancel anytime
Everything included. Unlimited feedback. AI weekly insights. Trend tracking. Google review redirect. No hidden fees.
Start your free trial →

Find out what your customers actually think.